Online Reputation Management
Helping you grow your business, reputation, and image.
Online Reputation Management
Are you concerned about bad reviews? Do you have reputation management? If not, you’ve come to the right place. We help businesses like yours, monitor their online reputation. Bad reviews can have a significant negative impact on your business; therefore, it is critical that you have someone that can keep a close eye on your reviews and take the necessary and appropriate action. This way you can respond in the appropriate manner.
Let’s build something great together!
Why is reputation management important?
Reputation management is the forefront defense of any business, having a good reputation leads to good credibility on the quality services your business provides and creates a positive customer perception on your services before they even try it. Managing bad or falsely made reviews, using special techniques to get your business higher visibility to gain traffic and reputation, and creating/managing a well-designed website can help develop a professional reputation that will likely increase the revenue and consumers you bring into your company.
How to dispute a bad review?
Disputing bad reviews is essential and there are a few ways of doing so.
One way is to reply to any bad review in a professional matter saying that handling reviews is a serious matter to your business and provides an email of contact to resolve any issues with the bad review.
If it is a fake review you can professionally shoot down the attempt at ruining your image by saying, unfortunately, none of what they said is verifiable and that reviewer’s name is not found in your client database. You will then provide the email of contact and say that bad customer reviews are of vital importance to you.
Another way is flagging the comment as inappropriate if the review is spam/advertisement, off-topic, violent or abusive, or it contains conflict of interest.
If needed, after a few days and the review has not been resolved you can contact a representative directly through the google business help.
How to dispute a bad review?
Disputing bad reviews is essential and there are a few ways of doing so.
One way is to reply to any bad review in a professional matter saying that handling reviews is a serious matter to your business and provides an email of contact to resolve any issues with the bad review.
If it is a fake review you can professionally shoot down the attempt at ruining your image by saying, unfortunately, none of what they said is verifiable and that reviewer’s name is not found in your client database. You will then provide the email of contact and say that bad customer reviews are of vital importance to you.
Another way is flagging the comment as inappropriate if the review is spam/advertisement, off-topic, violent or abusive, or it contains conflict of interest.
If needed, after a few days and the review has not been resolved you can contact a representative directly through the google business help.
How can we monitor client reviews?
There are numerous amounts of ways to monitor client reviews, one of which is keeping your alerts and notifications on for every site that you may receive reviews on.
If accessible, you can also turn on the notifications through your My Google Business profile and you will be alerted when a new review comes in regarding your business.
Monitor client reviews by organizing it into a file in drive and organize the reviews based on the sources you pulled those reviews from.
Respond to those reviews and make sure that complaints are dealt with and to maintain a responsive and helpful business.
